All orders shipped outside of Canada may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country. All customs duties, import taxes, VAT, brokerage fees, and any other fees associated with importing an order are the sole responsibility of the customer. These charges are not included in the product price or shipping fee paid to Akira Canada. Customs regulations and fees vary by country. Akira Canada does not determine, collect, or control these charges and cannot guarantee or estimate the amount that may be charged. Customers are responsible for understanding and complying with the customs and import requirements of their country before placing an order. If customs duties, taxes, or other required import fees are charged, the customer is responsible for paying them directly to the applicable customs authority, postal service, courier, or brokerage provider. Refusing or failing to pay customs duties, taxes, or import fees does not qualify an order for an automatic refund. If a shipment is refused, abandoned, or returned to Akira Canada due to unpaid customs charges, the customer may be responsible for any return shipping, customs, brokerage, handling, or other costs incurred. By placing an international order with Akira Canada, the customer acknowledges and agrees that they are responsible for all customs duties, taxes, and import-related fees required by their destination countr
Shipping Policy
Processing Time
Upon placing your order, please allow 3-5 days for us to process and ship out your order. Depending on the time of year and the current volume we are experiencing, your order may take a bit longer to process.
Shipping Rates (includes tracking)
CANADA:
Orders below $99CAD: $13.99CAD for Standard Tracked
Orders between $100CAD-$199.99CAD: $11.99CAD for Standard Tracked
Orders above $200CAD: $9.99CAD for Standard Tracked
UNITED STATES:
Orders below $124.99CAD: $17.99CAD for Standard Tracked
Orders above $125CAD: $15.99CAD for Standard Tracked
INTERNATIONAL:
Orders below $149.99CAD: $42.99CAD for Standard Tracked
Orders above $150CAD: $35.99CAD for Standard Tracked
Estimated Shipping Times
Average estimated delivery times
Canada: 2-5 Business Days
United States: 4-10 Business Days
Shipping Confirmation and Order Tracking
You will receive a shipping confirmation email with your tracking number once your order has been shipped.
Damaged / Lost Packages
Akira is not responsible for any damaged/lost products during shipment. Please contact the shipping carrier to file a claim. You can also contact us at customer@akirashop.ca if you require any assistance or have any questions regarding your package. If your order arrived damaged, be sure to take a video or picture(s) as proof before you send us an email.
International Orders – Customs, Duties & Taxes Policy
Please note our shipping policy may change from time to time, please refer to this page for the most up-to-date information.
Last updated: [SEP 4th, 2026]