FAQ

Q. What is the estimated processing time for my order?

Upon placing your order, please allow us a processing time of 3-5 business days to prepare and ship your order. Depending on the current volume we are experiencing, your order may take a bit longer to process. 

Q. How long will it take for my order to arrive?

Average estimated times vary based on location.

Canada: 2-5 business days

United States: 4-10 business days

International: 6-12 business days

For more information regarding order processing and shipping, please refer to our shipping policy.

Q. How does order pickup work? 

Order pickup is only available in Toronto, Canada.

1. Upon placing your order on our website, DM our Instagram @akira.canada with your name and order number.

2. We will contact you to set up a date and time.

3. During pickup, photo ID and order number must be provided to ensure a safe and smooth process.

Q. Can I request for a specific product?

Of course! Simply fill out our product request form and we'll do our best to accommodate your request. 

 

Q. When will my pre-order be shipped out?

We send out our pre-order shipments the day we receive it! If there is any unexpected delay, you will be informed via e-mail. Please note that any orders that contain non-pre-order items along with pre-order items will not be shipped out until the pre-order item is in hand.

 

Q. Can I change or cancel my order?

If you wish to change or cancel your order, please contact customer service immediately by e-mailing us at customer@akirashop.caPlease note that some orders are processed immediately and cannot be changed or cancelled.

 

Q. What is the return/refund policy?

Once your order is delivered, you will have 3 days to request a return/refund. Items must be in original condition unopened, unused, and in its original packaging. To start a request, please contact us at customer@akira.shop.ca. The case will be assessed and deemed eligibility upon further review.

For more information regarding order returns and refunds, please refer to our return policy.