FAQ
Q. What is the estimated processing time for my order?
Upon placing your order, please allow us a processing time of 3-5 business days to prepare and ship your order. Depending on the current volume we are experiencing, your order may take a bit longer to process.
Q. How long will it take for my order to arrive?
Average estimated times vary based on location.
Canada: 2-5 business days
United States: 4-10 business days
International: 6-12 business days
For more information regarding order processing and shipping, please refer to our shipping policy.
Q. How does order pickup work?
Order pickup is only available in Our downtown Toronto location
1. after placing your order you will need to wait for an order is ready for pick up email from us
2. ones you receive the email you could pick up your order any time with in our operating hours
Q. Can I request for a specific product?
Of course! Simply fill out our product request form and we'll do our best to accommodate your request.
Q. When will my pre-order be shipped out?
We send out our pre-order shipments the day we receive it! If there is any unexpected delay, you will be informed via e-mail. Please note that any orders that contain non-pre-order items along with pre-order items will not be shipped out until the pre-order item is in hand.
Q. Can I change or cancel my order?
All sales are final. Once an order is placed, it cannot be changed or canceled.
Q. What is the return/refund policy?
All sales are final can not be return or refunded ones order is placed.
Q. Can i request an album version or member for my POB
Yes, you may request a specific album version or member for your POB (Pre-Order Benefit). However, please understand that we cannot guarantee these requests. Be sure to include your preference in the order note box when placing your order. Thank you for your understanding.